How
long does it take to set up an account?
Orders can be set up in less than 60 minutes during normal
business hours and you can start upload your files and setup
email accounts and etc. But You have to wait 24-72H till
your domain name get propagate in all name servers.
Do you offer
24/7 technical support?
Yes. We take your support questions 24 hours a day, 7 days a
week. We also offer a help section within your control panel
to provide you with answers to support queries immediately.
You can also send your question to us via our eInterNext.Com
Support Center.
What does it
mean to "manage" my domain?
If you've ever dealt with the management of your
domain, you know that with other registrars, it can be a
difficult and lengthy process. The smallest change, from
changing your email address in your contact information, or
altering the nameserver of your host, can require multiple,
confusing emails. Now, however, eInterNext.Com gives you the
ability to make all of those changes online! You can change
your contact information or nameserver in just a few
seconds, using our secure system. Access your domain from
any web browser 24 hours a day, 7 days a week, using your
username and password.
How
do I change the information in my domain?
Log on to our Domain Management System by clicking
on the "Member Login" link on the menu bar on the left-hand
side. Input your username and password to log on to our
secure server. You can see the domains you have in your
account, listed 10 at a time. (You can, if necessary, search
for a specific domain you own.) Click the "Change Info"
button next to the domain you wish to alter. Each domain has
a number of items you can change. You may change the
administrative, technical and billing contact information,
as well as the nameserver (DNS) info. For more on changing
DNS info, please see "How do I change the DNS information
for my Domain Name?", below. You may not change the
registrant info. The registrant is the owner of a domain,
and as such, requires more security. In order to change a
registrant, you need to go through the Registrant Transfer
procedure.
What is a
DNS?
DNS (Domain Name System) is a system that
translates a domain name from letters (www.eInterNext.Com)
into a numerical IP address (ns1.webmasterscity.net). Each
time you register a domain name you must specify your DNS
information. If you register a domain name through
eInterNext.Com, you can use DNS information free of charge!
This is known in the industry as "parking" a domain- parking
is free using eInterNext.Com's servers. You can also change
the DNS information at any time, also free of charge, but be
aware, your new DNS host may charge you a parking fee.
Why
would I need to change my DNS information?
If you are changing DNS information on a domain
name you registered with eInterNext.Com, begin by clicking
the "Member Login" link in Domain services. You will be
asked for the username and password you designated at the
time you set up your domain account. If you have forgotten
your username and password, you can have it emailed to the
email address you have on account. Choose the domain you
wish to alter from your list of domains. Then, click the
"Change Info" button next to the DNS Info section. Input the
primary and secondary (and, if necessary, the tertiary)
hostnames. Our system will automatically resolve the IP
addresses of a valid nameserver.
How do I change the DNS information for my Domain Name?
Typically, the DNS changes will be completed within
24 to 72 hours. This is standard Internet propagation time.
The central registry databases update automatically, upon
your submission of new information.
How long does it take for DNS changes to take effect?
Only domains that have been registered with, or
transferred to, eInterNext.Com will appear in your Domain
Management System. If you have registered a domain with
another registrar, you will need to transfer it to
eInterNext.Com before you can manage it using our system.
Domains registered through www.eInterNext.Com
Please choose appropriate nameservers and replace
the nameservers below with the ones mentioned in your
welcome email:
Go to: https://www.eInterNext.Com
Enter your Username (the email address the domain was
registered with) and Password.
Click on the Access button.
A list of your domains should be displayed. Click on the
domain name you want to update.
The DNS Information screen should be displayed. If not,
click on Modify DNS Info.
In the 1 field, enter: NS1.Webmasterscity.net
In the 2 field, enter: NS2.Webmasterscity.net
Click on the Update button.
You should receive a confirmation email shortly.
Can I host international domains with eInterNext.Com?
Yes, we currently have clients that use .lk .ca, .il, .tc, .nu,
.ve, and many other international domain names.
Do you offer NT or
UNIX plans?
We offer Windows & UNIX web hosting accounts (Red
Hat Linux).
How do I
access my Cpanel control panel?
You can login to your Cpanel control panel at
http://yoursite.com/cpanel where "yoursite" is your own
domain name.
Where are my statistics?
Click the report button after logging into Cpanel
and hit the Webalizer option. This will open a new window to
Webalizer with all your statistics for that domain.
What is the
full path to my cgi-bin?
/home/username/public_html/cgi-bin
Which
folder do I load my web pages to?
You should place all of your web documents in the
public_html directory.
I keep getting errors when trying to publish with Frontpage?
The most common problem is not using the full url
when uploading your site. Make sure you use the entire
http://www.domain.com in the address you are attempting to
publish to.
Can I have CGI
outside of the bin?
Yes, CGI will function in the public_html folder.
What is the
correct path to Perl?
/usr/bin/perl
What is the
correct path to sendmail?
/usr/sbin/sendmail
I've uploaded my site and still see "placeholder for ..."?
You are still seeing the default index.html page
set up when you ordered your hosting plan through us. Make
sure to delete that old index.html page, then your site
should resolve correctly.
How long does it take for my DNS changes to update world
wide?
Normally you can expect to see your web site DNS to
change within 24 hours once you have made the modifications
at your registrar. However, we have seen it take up to 7
days in some cases where registrars and ISPs are a little
slower.
Why isn't my SSI working?
In order for SSI to be executed, you must rename
all of your web pages to .shtml rather than .htm or .html.
This solves the majority of SSI errors.
What is the correct way to setup my e-mail client to
retreive e-mail from my accounts?
The address of both your POP server and your SMTP
server is: mail.yourdomain.com
Your username will be: username@yourdomain.com
Microsoft
Outlook / Outlook Express:
Display Name: Your Name
Email Address: something@yourdomain.com
Incoming Mail Server Type: POP3
Incoming Mail Server: mail.yourdomain.com
Outgoing Mail Server: mail.yourisp.com (preferred)
Or you can use: mail.yourdomain.com
Account Name: emailuser@yourdomain.com
Password: E-mail account's password
Also make sure after you create your
email account hit the properties for that email account and
click on server tab and enable or check "My server requires
authentication". Other wise you will not be able to send
emails properly.
How do I access my
webmail?
Simply go to:
http://www.yourdomain.com/webmail
Remember when logging in, that you username must be in the
form of username@domain.com and not just username.
Where can I
setup new e-mail accounts?
New e-mail accounts can be setup in your control
panel by clicking on "Mail Menu" --> "Add/Remove accounts."
What is the correct way to setup
my e-mail client to retreive e-mail from my accounts?
Microsoft Outlook / Outlook Express:
Display Name: Your Name
Email Address: something@yourdomain.com
Incoming Mail Server Type: POP3
Incoming Mail Server: mail.yourdomain.com
Outgoing Mail Server: mail.yourisp.com (preferred) /
mail.yourdomain.com
Account Name: something@yourdomain.com
Password: E-mail account's password
Netscape Email:
Your Name: Your Name
Email Address: something@yourdomain.com
Reply to address: something@yourdomain.com (you can leave
this blank)
Organization: Your Company / Organization Name
Server Name: mail.yourdomain.com
Server Type: POP3
Username: something@yourdomain.com
Outgoing Mail (SMTP) Server:mail.yourisp.com (preferred) /
mail.yourdomain.com
Outgoing mail server username: Your ISP Username / Your
Control Panel Username
How do I access my control panel?
Simply go to:
http://www.yourdomain.com/cpanel
where yourdomain is your website domain
How do I upload my webpage?
You will need to either use the file-manager built
into your control panel, or use FTP client. The recomended
FTP's are Coffee Cup Direct FTP or WS_FTP
Your login information should be as follows:
ftp.yourdomain.com
Username: username@yourdomain.com
Password: yourpassword
Note that this information is
CASE-SENSITIVE!
Where can I find a breakdown of
all the things CPanel offers?
This is a basic explanation of the major control
panel functions, but there are many not listed.
All accounts come with a control panel.
You can access your control panel at: you may use,
http://www.domain.com:2082
(This will not be active until your
domain has been transferred to our nameserver.) You will be
asked to enter your user / pass to gain access to your
configuration. Please see below for Cpanel Breakdown's. |
